Overview
The Support Ticket Portal allows you to add extra details about your question or issue (like screenshots and error logs), making it quicker and easier for our Support team to help you. Creating an account will also give you access to the My Activities page, where you can view, update, or comment on the tickets you've submitted, plus any tickets you've been CC'd on. If you're authorized contact, you can view and update tickets logged by other people at your company.
Related Information/Setup
Please see the Authorized Contact article for further information regarding Authorized Contact users.
Creating a Support Portal Account
If you have not contacted the Support Team:
- Open a browser and enter https://support.resolver.com/hc/signin in the search bar.
- From the Login screen, click the Sign up link.
Sign Up Link
- From the Sign Up screen, enter your full name in the Your full name field.
- Enter your email address in the Your email field.
- Click the Sign up button
Sign Up Button
- A Confirmation screen will appear indicating that a verification email was sent to the email address entered in the Your email field.
Confirmation Screen
- Check your email inbox for an email from support@insurancevaluation.kroll.com.
- Follow the instructions in the email to finish setting up you new Support Portal Account.
If you have previously contacted the Support Team:
- From the Login screen, click the Get a password link.
Get a Password Link
- From the Reset Email screen, enter your email address in the Email field.
- Click the Submit button.
Reset Email Screen
- Check your email inbox for an email from support@resolver.com.
- Follow the instructions in the email to finish resetting you password for your Support Portal Account.
View & Manage Your Tickets
After creating an account and signing in, click your user ID in the upper-right corner, then click My Activities to view a list of the tickets you've submitted.
User Tickets