Our Support Team are here to help via a range of contact channels and across time zones.
Channels
Online: Create a Ticket
Email: support@insurancevaluation.kroll.com
Call: +44 191-743-6978
Hours
Emergency Support - 24 hours x 7 days/week
Emergency support is limited to requests covered under our urgent Service Level Target (SLT) definitions.
Regular Support
Regular business hours are 9pm Sunday - 10pm Friday BST (UTC +1)
Statutory Holidays
Statutory holidays may impact the regular support hours listed above.
Response Targets
See our SLT article for details on the expected response times and severity levels.