Overview
The Impersonation Mode feature allows Administrators to temporarily take control of a user's account to access the system from that user's point of view, including roles, permissions and forms. Administrators can use this function to test user permission levels or complete a task for a user. An Administrator can impersonate other Administrators, but they cannot perform administrative tasks while doing so.
The User Audit Trial records all changes within the system, including when an Administrator is using the Impersonate Mode feature.
If IP authorization control is enabled on your org, your IP address will be validated against the IP allow list when activating and disabling Impersonation Mode. You will be logged out If your IP address cannot be validated.
User Account Requirements
The user account you use to log into Resolver must have Administrator permission to Impersonate a User Profile.
Navigation
- From the Home screen, click the System icon.
System Icon
- From the Admin Overview screen, click the Users tile under the People section.
Users Tile
Impersonate Another User
- From the Admin Users screen, enter a user name in the Search field to narrow down the search results list.
Search Field
- Click the Impersonate button next to the user you want to impersonate.
Impersonate Button
- You will be taken to the Home screen of the user you selected to impersonate. A banner will appear at the top of the screen indicating that Impersonate Mode is on and the user's name you are impersonating. The banner will remain at the top of the screen while you are in Impersonate Mode.
Impersonate Mode Banner
- Click the Turn Off Impersonation Mode link on the banner to deactivate Impersonate Mode.
Turn Off Impersonation Mode Link